Kofana is a Tableau Partner Now

Tableau is the industry leader in visual analytics.

As the market-leading choice for modern business intelligence, Tableau analytics platform makes it easier for businesses and professionals to explore and manage data, and faster to discover and share insights that can change businesses and the world.

Tableau helps people see and understand data, which is why our products are designed to put the user first – whether they’re an analyst, data scientist, student, teacher, executive, or business user. From connection through collaboration, Tableau is the most powerful, secure, and flexible end-to-end analytics platform.

What is Tableau?

Tableau was acquired by Salesforce in June, 2019 marking this transaction as the biggest in Salesforce’s history of numerous additions of complementary solutions to its powerful, world-changing lineup of products.

As Kofana we are proud to have been selected as the only Salesforce partner in our region by Tableau as Reseller and Systems Integration partner.

We are excited about this opportunity and can’t wait to help our customers excel more in their business analysis efforts.

Einstein Analytics is now Tableau CRM

As part of their vision Tableau has announced the renaming of Salesforce Einstein Analytics to Tableau CRM. Einstein remains the overall AI brand for Salesforce, represented across the portfolio—including inside of Tableau. Einstein Discovery is available either as a part of Tableau CRM Plus or through Einstein Predictions.

Tableau continues to expand their collective capabilities going forward, and will continue to retain and build upon the current functionality of both Tableau and Einstein Analytics. We can’t wait to see what amazing impact our incredible community will drive with these new solutions.

If you weren’t able to join live at Tableau Conference-ish 2020, you can register for free, then watch the product keynote and tune into the Tableau + Einstein Analytics session for a deeper dive into these efforts.

We can’t agree more with Brian Mooneyham, VP, Enterprise Data & Analytics, Wells Fargo who expresses his opinion as:

“I wouldn’t want to do my job without Tableau.”

So for your needs around amazing business analyses you don’t want to do YOUR job without, we’re here to help you. Send us an email at [email protected] or fill out the form and we’ll be right there with you.

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Salesforce Positioned by Gartner as a Leader in the Magic Quadrant for Field Service

Field service management (FSM) is a discrete market within the broader customer service and support software market. Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems. They may manage, maintain and monitor these assets under a predefined service or maintenance contract.

Now, Salesforce’s long-standing reputation for supporting service employees in the call center is extending to employees working in the field. For the first time, Salesforce was named as a Leader in the Gartner Magic Quadrant for Field Service Management. Salesforce believes it continues to build momentum in this category by focusing on the entire service lifecycle — all the way from the call center to the last mile in the field.

“In response to COVID-19, service leaders in every industry had to quickly adapt and find new ways to support employees while still delivering quality service to their customers,” said Mark Cattini, SVP of Field Service Management at Salesforce. “This is one of the areas where Field Service Lightning shines, with AI-powered scheduling and resource optimization that ensure technicians arrive at the right time, with the knowledge to successfully complete tasks the first time. This helps keep both the technician and customer safe.”

According to Gartner, “field service management (FSM) is a discrete market within the broader customer service and support software market. Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems.”

What Does Gartner Say About Salesforce Field Service?

alesforce is a Leader in this Magic Quadrant; it was a Challenger in the previous Magic Quadrant. This change reflects, in part, Salesforce’s strong alliances, sales and understanding of the market, which are offset by shortcomings in feedback about its implementation.Salesforce focuses on scheduling and a mobile app with Field Service Lightning (FSL), and has improved its maintenance planning. It has acquired a longtime FSL development partner, ClickSoftware, and its leading Click Field Service Edge product, which will be retired.We estimate that most of its users (including ClickSoftware users), which number over 1 million, are in North America and EMEA. They have appointment-centric use cases, such as professional services, home healthcare and communications. Some have more complexity, such as is found in manufacturing and service providers.

Additional Information

A complimentary copy of the July 2020 Gartner Magic Quadrant for Field Service Management

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Salesforce Positioned by Gartner as a Leader in the Magic Quadrant for CRM Customer Engagement Center

Gartner defines the CEC market as the market for software applications used to provide customer service and support by engaging intelligently — both proactively and reactively — with customers by answering questions, solving problems and giving advice.

Salesforce was named as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the twelfth consecutive year. Salesforce believes its longstanding position in the quadrant validates its customers who provide consistently high-quality service throughout countless industries.

According to Gartner, “the CRM customer engagement center (CEC) market includes software applications used to provide customer service and support by engaging intelligently — both proactively and reactively — with customers by answering questions, solving problems and giving advice.

Now, Salesforce’s long-standing reputation for supporting service employees in the call center is extending to employees working in the field.

What Does Gartner Say About Salesforce Service Cloud?

Salesforce is a Leader in this Magic Quadrant; the same as last year. About two-thirds (64%) of prospective CEC customers with whom Gartner has contact shortlisted Salesforce Service Cloud as their first, second or third choice (its nearest competitor in this regard was shortlisted by 35% of customers). Over the last 12 months, Salesforce has added more than 125 new features and enhancements to Service Cloud, including WhatsApp, real-time AI-based case classification, skills-based routing and next best action. Worldwide, both B2C and B2B midsize companies and large enterprises should consider Salesforce for its CEC solution.

Additional Information

A complimentary copy of the June 2020 Gartner Magic Quadrant for CRM Customer Engagement Center

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Salesforce Positioned by Gartner as a Leader in the Magic Quadrant for Sales Force Automation

Salesforce was named as a Leader in the Gartner Magic Quadrant for Sales Force Automation for the fourteenth consecutive year based on completeness of vision and ability to execute.

“Selling has changed dramatically over the last three months and nearly every company is adjusting to a new reality,” said Doug Camplejohn, EVP and GM, Sales Cloud. “We’re honored to once again be named a leader for Sales Force Automation. We know that our customers trust us to help them navigate this new business landscape.”

According to Gartner, Sales Force Automation are “systems that support the automation of sales activities, processes and administrative responsibilities for organizations’ sales professionals.”

What Does Gartner Say About Salesforce CRM?

Salesforce is a Leader for the fourteenth consecutive year, reflecting its sustained strength in terms of product vision, marketing execution and revenue growth. Its SFA offering is Salesforce Sales Cloud. Salesforce has a wide range of native functionality for all SFA core capabilities, particularly guided selling, forecasting and PRM. In the past year, Salesforce has introduced unique forecasting capabilities, with forecasting by product families, product schedules and territories, as well as quarterly predictive forecasting via Sales Cloud Einstein. Salesforce has also improved its sales acceleration add-on with new customer engagement notifications and cadence functionality. It has repackaged Salesforce Sales Cloud, adding AI functionality to the base product, including Einstein Opportunity Scoring and Einstein Voice.

Additional Information

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