Horoz Lojistik Set Sail for Digital Transformation Journey with Salesforce!

CHALLENGE​

Horoz Lojistik aimed to monitor its sales teams through mobile devices and wished to generate cross-sell opportunities across departments. No tracking of weekly activity plans.

​SOLUTION​

All data was carried to a single platform and the access to information became easier. Effective process management was achieved through the implementation of cross-sell opportunities between departments, mobile data reading and writing capabilities, as well as activity tracking and workflows. ​

Challenge ​

• The sales team, frequently in the field, faced challenges in reading and entering data using mobile devices.
•  Real-time job tracking and alerts were unavailable Lacking a controlled tracking system.
• Analysis of lost offers was hindered, and customer segmentation was not feasible.
• The sales team lacked awareness about tasks tracked by other team members. Lacking the ability to create cross-sell opportunities.
• No activity planning for sales teams. ​

Solution ​

• Salesforce facilitated mobile data reading and writing, resulting in clearer data collection.
• With instant alerts, price confirmations and announcements are communicated to the sales team in real time. Decision mechanisms were accelerated. Work tracking ensures efficient assigned process monitoring.
• Focused sales efforts were initiated through customer segmentation, and lost sales were analyzed and reported.
• Gathering all opportunities into a single pool led to the creation of cross-sell opportunities
• Activity planning tasks have been assigned to sales teams and are now tracked as KPI

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