Agentforce 3: Ushering in a New Era of Enterprise AI

Artificial intelligence is no longer just a technology trend. It has become a strategic force that enhances operational efficiency, reshapes customer experiences, and drives sustainable growth. At the center of this transformation is Agentforce 3, Salesforce’s most advanced AI platform to date.

Agentforce 3 provides a tangible competitive edge by making enterprise AI applications more visible, auditable, and rapidly deployable. With its integrated and scalable architecture, it turns AI into a practical advantage that delivers true business value.

Real-Time Control and Optimization with the Command Center

The new Command Center introduced with Agentforce 3 enables centralized monitoring and management of all AI agents. This capability not only boosts operational efficiency but also supports stronger, data-driven decision-making processes. Key features include:

• Real-time performance tracking – Monitor the activity and effectiveness of all AI agents in real time

• Detailed operational insights – Track metrics such as processing times, error rates, and user interactions

• Dynamic optimization based on feedback – Continuously improve agent behavior through user feedback and responses

• OpenTelemetry integration – Seamless data exchange with systems like Datadog and Splunk for enhanced observability

With these capabilities, IT teams gain deeper visibility into processes, while business leaders base strategic decisions on robust data sets.

Broad Integration Capabilities with an Open Ecosystem

In today’s digital landscape, flexible integration between systems is essential for successful transformation. Agentforce 3 is built with an open ecosystem approach to meet this demand. Through support for the Model Context Protocol (MCP), it integrates seamlessly with more than 30 global technology partners. Key integration benefits include:

• Full compatibility with major platforms – Easily integrates with AWS, Google Cloud, Box, Stripe, PayPal, IBM, and more

• AgentExchange marketplace – Access ready-to-use integration solutions quickly through a dedicated marketplace

• Tailored scenarios for enterprises – Deploy customized use cases with minimal development time

These capabilities accelerate the deployment of AI projects and help businesses extract greater value from their technology investments.

High Performance and Security with the Atlas Architecture

At the foundation of Agentforce 3 lies the next-generation Atlas architecture, designed to deliver high performance, reliability, and data protection for enterprise environments. This infrastructure ensures that AI applications run swiftly and in full compliance with industry standards. Key technical improvements include:

• Up to 50 percent faster response times – Significant improvements in average response speed deliver a more agile user experience

• Secure model hosting – Advanced AI models like those from Anthropic are hosted securely on Salesforce infrastructure

• Regulatory compliance support – Fully meets security and compliance standards required for highly regulated industries such as finance, healthcare, and the public sector

This powerful infrastructure empowers organizations to deliver secure, scalable AI experiences without compromise.

Rapid Deployment with Industry-Specific Templates

Agentforce 3 offers a major advantage for businesses looking to implement AI quickly. The platform includes more than 200 preconfigured agent scenarios, each tailored to meet the unique needs of specific industries. Key benefits for organizations include:

• Faster project kickoff – Predefined agents drastically reduce deployment timelines

• Minimal customization required – Existing scenarios are ready for immediate use with only minor adjustments

• Development efficiency – Eliminates the need for building solutions from scratch, saving both time and resources

As a result, businesses can seamlessly integrate AI-driven solutions into their operations and jumpstart their digital transformation journeys.

Agentforce 3 Delivers Measurable Business Impact

Agentforce 3 is not just a cutting-edge technology solution. It is a strategic platform that drives tangible, measurable outcomes across business processes. Early adopters have already achieved impressive gains in areas ranging from operational efficiency to customer satisfaction. These real-world success stories highlight how enterprise AI can generate true value.

Some standout examples include:

• Engine reduced customer service response times by 15 percent, boosting service quality and satisfaction

• 1-800Accountant handled 70 percent of customer inquiries autonomously during tax season through AI agents, significantly improving operational efficiency

• Grupo Globo decreased subscription cancellations by 22 percent through proactive customer engagement with Agentforce 3, increasing loyalty and retention

• PepsiCo provided its field teams with real-time AI-powered insights, enabling faster decisions and greater operational effectiveness

“With Agentforce, we brought together agents, data, applications, and metadata to create a digital workforce platform that helps thousands of companies realize the promise of agentic AI today.”

— Adam Evans, Executive Vice President and General Manager, Salesforce AI

With its integrated infrastructure, centralized management capabilities, open ecosystem, and high-performance architecture, Agentforce 3 marks the beginning of a new chapter in enterprise AI. The platform not only addresses today’s challenges but also provides a solid foundation for tomorrow’s digital transformation.

For any organization looking to adopt AI in a strategic, secure, and scalable way, Agentforce 3 stands out as one of the most trusted solutions available.