Service Cloud

Try the world’s #1 service platform: the time-saving, joy-boosting, relationship-building machine.

Build loyalty with every interaction using complete customer support software. c

Maximise agent productivity.

Deliver a great customer experience.

Simplify the agent experience.

From anywhere — with Case Management.

Resolve support cases faster

Keep your support agents connected to all the activity, answers, and information they need to close cases quickly on the world’s #1 platform for service.

Supercharge your efficiency

Access AI-powered insights.

Faster case routing, smarter insights, in-context customer views — that’s Omni-Channel Routing.

Route work intelligently.

Instantly take action.

Get seamless integration

Get a deeper understanding of your customers from any device with Service Analytics. Service Analytics, now supported by Einstein Discovery.

Centralize your KPIs.

Lower your agent’s average handle time

Computer-telephony integration.

Make your agents more productive by integrating telephony into the #1 platform for service.

Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration.

“Kofana Digital gave us the confidence that our project will be successful and will be executed in a professional way”

Tolga Meral
Customer Care Centre Manager

Salesforce Gold Partner and Authorised Reseller

As a Salesforce Authorised Reseller, Kofana provide the best Salesforce products and services for you. We offer solutions that support your business processes, gather your employees, customers and business partners, and integrate with your existing technology. Start your journey to becoming a Customer Company with us

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