Build loyalty with every interaction using complete customer support software. c
Simplify the agent experience.
Keep your support agents connected to all the activity, answers, and information they need to close cases quickly on the world’s #1 platform for service.
Faster case routing, smarter insights, in-context customer views — that’s Omni-Channel Routing.
Route work intelligently.
Get a deeper understanding of your customers from any device with Service Analytics. Service Analytics, now supported by Einstein Discovery.
Centralize your KPIs.
Make your agents more productive by integrating telephony into the #1 platform for service.
Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration.
“Kofana Digital gave us the confidence that our project will be successful and will be executed in a professional way”
Customer Care Centre Manager
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