What is Salesforce? World's #1 CRM software!

In a rapidly digitalizing world, it is possible to increase your existing customers and reach leads in easier ways. Salesforce, the world’s #1 customer relationship management (CRM) platform, offers many software solutions so that you can place customers at the center of your business, increase your sales, and strengthen your customer relations.

As the CRM platform that brings companies and customers together, Salesforce offers integrated solutions that make customers visible and place them at the center of business processes in many processes including marketing, sales, and after-sales services. You can enable your teams to work from one center, regardless of their locations by combining the competencies of Salesforce with the knowledge and expertise of its business partner Kofana, thus unlocking an innovative customer experience with a 360-degree perspective.

What can you do with Salesforce?

As it becomes easier to grow your business volume in the digital age, it becomes much more challenging to manage this volume correctly. As a Salesforce Partner, Kofana adapts solutions developed using Salesforce CRM software to your business model, creates a bridge between you and your customers, and supports them in the areas they need.

Integrated applications

Managing your business volume, which has increased with digitalization, from a single center is very easy. You can combine your marketing, sales, services, and IT teams with Customer 360, thus integrating your applications with each other. Moreover, you can ensure that all your teams work in harmony with each other.

Inter-team balance

Employees, who have to master multiple channels as marketing strategies improved, have permanent and practical solutions with Salesforce. With Salesforce CRM software, you can track your data coming from different channels, and you can focus your employees on a single point even if your messages come from multiple channels, as well as achieve continuity in your business by combining your data in a single area.

Customer experience

You can improve your customer portfolio by creating multi-channel and effective marketing strategies. While turning leads into customers, you can open up space for a personalized and unique experience by using the Salesforce platform.

It doesn't matter whether your business is large or small! Over 150,000 startups and companies have been growing their sales with Salesforce!

How to use Salesforce?

It has been getting more challenging to establish loyalty bonds with existing customers and to create new and effective ways of communication with leads. By working with Kofana, the business partner of Salesforce, businesses gain insights from customer data and create the effective marketing channels they need using these findings.

Integrated, Fast, and Automated Sales Processes

As the world changes rapidly, transforming at the same speed has been more important than ever. You can increase both the productivity of your sales team and your revenues by performing all your sales activities on a single cloud-based platform. Automate manual tasks and save time.

Explore Sales Cloud with Kofana.

Absolute Customer Satisfaction

Personalize your communication channels by developing your customer support platforms in an era where you can connect to social media and apps in seconds. Minimize your response time by combining your e-mail, phone, and chat support through the Salesforce platform. Manage the communication channels and sales processes you create for your customers from a single point.

Explore Service Cloud with Kofana.

Personalized Customer Journey

As the selection range of customers grows day by day, companies need to get to know their customers well to make a difference. Transform customer data into personalized experiences using Salesforce. Establish flawless communication with your customers starting from your first contact with them, and give the right messages at the right time.

Explore Marketing Cloud with Kofana.

What are the advantages of Salesforce?


Customer Success



The dynamics of the business world have been changing every day. Salesforce offers the world’s most up-to-date exchange platform that acts as a bridge between customers and companies. Companies that prefer Salesforce not only buy a CRM (customer relationship management) platform but also join an inclusive community of more than 10 million innovators and business leaders. As a platform that allows managing many departments from a center, Salesforce integrates into company applications by constantly updating itself in the face of developing technology. Thus, companies that bring together customer relations with trust elements achieve success by adding their target audience to their existing customers.

Frequently Asked Questions

What is Salesforce?

Salesforce is a customer relationship management solution that brings companies and customers together. It is an integrated CRM (Customer Relationship Management) platform that delivers a single, common view of each customer, including marketing data, sales processes, and after-sales services.

What is CRM?

Customer Relationship Management (CRM) is the strategy that companies use to manage their interactions with customers and leads. It facilitates businesses to organize processes, establish relationships with customers, increase sales, improve customer services, and increase profitability.

How to use Salesforce?

Salesforce is completely digital and consists of simple steps that only take seconds to use. It covers all stages of the companies’ customer experience. All customers can be integrated into the application and monitored from a single center.

What are the advantages of Salesforce?

Salesforce offers several advantages such as productivity, business follow-up, convenience in management, and strong communication to businesses that want to achieve their sales targets by increasing their customers. Companies that transform applications integrated with the digital age into experiences reinforce customer relations with loyalty and increase their success by adapting to the digital age.

What can you do with Salesforce?

How was Salesforce founded?

Salesforce has the signature of a small company that started its operations in an apartment in San Francisco in 1999. Offering a platform that supports digital transformation, Salesforce builds a bridge between customers and companies.