In a rapidly digitalizing world, it is possible to increase your existing customers and reach leads in easier ways. Salesforce, the world’s #1 customer relationship management (CRM) platform, offers many software solutions so that you can place customers at the center of your business, increase your sales, and strengthen your customer relations.

As the CRM platform that brings companies and customers together, Salesforce offers integrated solutions that make customers visible and place them at the center of business processes in many processes including marketing, sales, and after-sales services. You can enable your teams to work from one center, regardless of their locations by combining the competencies of Salesforce with the knowledge and expertise of its business partner Kofana, thus unlocking an innovative customer experience with a 360-degree perspective.

As it becomes easier to grow your business volume in the digital age, it becomes much more challenging to manage this volume correctly. As a Salesforce Partner, Kofana adapts solutions developed using Salesforce CRM software to your business model, creates a bridge between you and your customers, and supports them in the areas they need.

Managing your business volume, which has increased with digitalization, from a single center is very easy. You can combine your marketing, sales, services, and IT teams with Customer 360, thus integrating your applications with each other. Moreover, you can ensure that all your teams work in harmony with each other.

Employees, who have to master multiple channels as marketing strategies improved, have permanent and practical solutions with Salesforce. With Salesforce CRM software, you can track your data coming from different channels, and you can focus your employees on a single point even if your messages come from multiple channels, as well as achieve continuity in your business by combining your data in a single area.

You can improve your customer portfolio by creating multi-channel and effective marketing strategies. While turning leads into customers, you can open up space for a personalized and unique experience by using the Salesforce platform.

It has been getting more challenging to establish loyalty bonds with existing customers and to create new and effective ways of communication with leads. By working with Kofana, the business partner of Salesforce, businesses gain insights from customer data and create the effective marketing channels they need using these findings.

As the world changes rapidly, transforming at the same speed has been more important than ever. You can increase both the productivity of your sales team and your revenues by performing all your sales activities on a single cloud-based platform. Automate manual tasks and save time.

Explore Sales Cloud with Kofana.

Personalize your communication channels by developing your customer support platforms in an era where you can connect to social media and apps in seconds. Minimize your response time by combining your e-mail, phone, and chat support through the Salesforce platform. Manage the communication channels and sales processes you create for your customers from a single point.

Explore Service Cloud with Kofana.

As the selection range of customers grows day by day, companies need to get to know their customers well to make a difference. Transform customer data into personalized experiences using Salesforce. Establish flawless communication with your customers starting from your first contact with them, and give the right messages at the right time.

Explore Marketing Cloud with Kofana.