Communicate with your customers digitally using Salesforce Social Media Marketing tools!

Are you looking for user-friendly marketing tools where you can reflect your marketing strategies on all your social media channels? Then, it is time to explore Salesforce Marketing Cloud’s Social Studio solution with Kofana’s expertise! With Salesforce Social Media Marketing, you can plan your posts on social media platforms such as Twitter and Facebook; thus, you can manage your follower community. You can also listen and interact with your customers and turn your marketing strategies into sales and service through popular channels by using the powerful social media marketing tools of Salesforce Social Studio!

What can you do with Salesforce Social Media Marketing?

Technological devices are indispensable for our daily life; therefore, creating communication channels through social platforms has become essential in customer journeys! You can diversify your marketing strategies through multiple channels by using Salesforce Social Media Marketing tools with Kofana’s expertise. By joining Salesforce Social Studio, you can both reach your leads and follow your current customers closely in digital channels. So, what else can you do?

Listen to digital channels using Social Studio!

Analyze data obtained from various sources to track the actions of both your followers and competitors.

Use the reporting feature linked to your social media accounts to get feedback.

Remain popular with the content you will create by following current topics and trends.

Direct your strategies by following the comments on yourself for each post separately.

Follow your target audience’s comments on the brand to strengthen your communication.

Connect with your audience on social media!

With Kofana and Social Studio, you can respond to social media posts, manage your follower community, and gain customer support!

Manage social media interactions from a single point.

Route customer actions to the appropriate role in the relevant department automatically.

Gather customer data obtained from all digital channels in one panel.

Open service cases based on social media interactions and feedback.

Manage your social media accounts through Salesforce.

Generate content for multiple social networks and accounts on social media to increase your interaction with your existing customers and leads.

Manage your social media accounts securely and consistently, allow access between teams, and create workspaces.

Access all content details from your apps to collaborate across teams for the campaigns.

Analyze your performance using intelligent reporting solutions to improve your social media campaigns.

Increase the performance of your social media posts, and grow your audience by using the ads integrated with the application.

Monitor your social media marketing activities from a single interface!

Follow social media and marketing activities live using Salesforce Marketing Command Center to increase your interactions.

Visualize your digital insights by instantly tracking customer interactions.

Keep a close eye on social media dialogues to create insights based on customer sensitivity.

Get comprehensive and multi-channel views of each of your customer relationships.

Customize your Command Center experience and brandize the look of your products and campaigns.

Frequently Asked Questions

What is Salesforce?

Salesforce is a customer relationship management solution that brings companies and customers together. It is an integrated CRM (Customer Relationship Management) platform that delivers a single, common view of each customer, including marketing data, sales processes, and after-sales services.

What is CRM?

Customer Relationship Management (CRM) is the strategy that companies use to manage their interactions with customers and leads. It facilitates businesses to organize processes, establish relationships with customers, increase sales, improve customer services, and increase profitability.

What is Salesforce Social Media Marketing?

Salesforce Social Media Marketing enables companies to develop marketing strategies in digital channels. Companies create and plan content that will increase their interactions with their target audience while securely managing their presence on social media. Salesforce Social Studio allows companies to closely monitor and analyze the actions of their target audiences on social media to help them create insights into customer sensitivity.

What is Marketing Cloud, Salesforce's B2C Marketing Automation?

Salesforce Marketing Cloud allows you to have seamless communication between your marketing channels. You can integrate B2C marketing automation tools into your marketing strategies, design new marketing strategies, and improve your customer experience. Marketing Cloud’s marketing automation tools facilitate developing digital marketing strategies by creating data-driven, personalized customer journeys across multiple channels.