Service Cloud

Try the world’s #1 service platform: the time-saving, joy-boosting, relationship-building machine.

Deliver a great customer experience.

Simplify the agent experience.

Resolve support cases faster

Keep your support agents connected to all the activity, answers, and information they need to close cases quickly on the world’s #1 platform for service.

Access AI-powered insights.

Faster case routing, smarter insights, in-context customer views — that’s Omni-Channel Routing.

Route work intelligently.

Get seamless integration

Get a deeper understanding of your customers from any device with Service Analytics. Service Analytics, now supported by Einstein Discovery.

Centralize your KPIs.

Computer-telephony integration.

Make your agents more productive by integrating telephony into the #1 platform for service.

Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration.