Follow up the field with Salesforce Field Service and Kofana!

Do you want to increase your productivity and speed up your business processes while growing your customer portfolio? Then, it is time to dominate the field with Salesforce Field Service and Kofana! With Field Service, you can make smart planning and manage all the operation processes of your teams and your assets through a single channel. Salesforce Field Service speeds up your business processes, making your customers’ experience more efficient. In order to integrate employee and customer experiences into the digital age, you can improve your service operations by using Salesforce Field Service, increase your productivity by meeting with Kofana, and feel the pulse of the field by using the Field Service’s cloud-based platform!


Two-thirds of the managers consider field service an important part of their customer experience strategy.


Almost three-quarters of managers use field service management software for quick case resolution.

What can you do with Kofana and Field Service?

As the customer networks grow with the digitalization of the business world, it becomes challenging to manage business processes through multiple channels. While managing the business processes of your field teams from a single center with Salesforce Field Service and Kofana, you can also reinforce customer satisfaction! With Salesforce Field Service, you can combine all the components you need and optimize all your business processes by using Kofana’s expertise.

Leader in field service management!

Salesforce, the world’s #1 CRM solution, was named “Leader” for the second time in the FSM (Field Service Management) category in the Gartner Magic Quadrant

Streamline workforce management using Kofana and Field Service!

Do your customers’ expectations increase while your business network grows? With Salesforce Field Service and Kofana, you can effectively balance your increasing customer expectations, high costs of field operations and your time fit rate!

Increase the instruments of your mobile teams

Facilitate the job of your field planners

Generate insights for your managers

Improve your operations with Salesforce Field Service regardless of the task!

It has never been so easier to complete your business processes successfully and to make your field teams work more productively! With Kofana and Salesforce Field Service, you can increase your team’s productivity and improve your operations by optimizing all your processes in real-time.

Customize Field Service with Kofana's expertise regardless of the industry!

As the digital transformation has been becoming widespread rapidly regardless of the industry, Salesforce Field Service customizes customer and employee experience solutions according to industries! With Salesforce Field Service and Kofana’s expertise, you can increase productivity while digitalizing your business model!

Increase the efficiency in production.

With Field Service, you can carry out field services smoothly and reduce repair costs by maintaining the vehicles used in production on time. With preventive maintenance support and planning, you can strengthen your relationships with your customers. You can enable your technical teams to provide service using the proper materials and information. By managing all stakeholders in the field from a single point, you can make installation work efficiently and quickly.

Reduce your costs using the finance service automation.

With Salesforce Field Service and Kofana, you can reduce the cost and complexity of the interaction with customers and consultants! By gaining real-time visibility in your field operations, you can improve your financial services using consultant scheduling and productivity-enhancing tools. You can improve your response times and have smart dispatch processes by managing your work orders and on-site inspection services from a unified single platform with a mobile priority.

Facilitate healthcare services.

You can reduce your repair needs and costs by carrying out regular controls for medical devices used in healthcare services. With Salesforce Field Service, you can increase customer satisfaction by managing time and resources in the most accurate way in your healthcare services. You can facilitate field visits by bringing all communication in the field to a single point.

Manage field operation in retail following simple steps.

With Kofana and Salesforce Field Service, you can deal with your retail customers and perform field sales following simple steps! You can schedule appointments with your customers and teams by following simple steps whether they are in your store or in the field. You can assign jobs according to the availability and skills of your employees and optimize the schedules and tasks of your teams using a unified view. Moreover, you can manage your mobile, telemarketing, and product delivery teams from a single console that can be accessed from any device.

Frequently Asked Questions

What is Salesforce?

Salesforce is a customer relationship management solution that brings companies and customers together. It is an integrated CRM (Customer Relationship Management) platform that delivers a single, common view of each customer, including marketing data, sales processes, and after-sales services.

What is CRM?

Customer Relationship Management (CRM) is the strategy that companies use to manage their interactions with customers and leads. It facilitates businesses to organize processes, establish relationships with customers, increase sales, improve customer services, and increase profitability.

What is Salesforce Field Service?

Kofana and Salesforce Field Service is a software solution that integrates all the field service operations of your teams into a single channel. Field Service automates the business processes of your field teams, accelerates all your operational processes with your customers, and increases the productivity of your teams.

What are the advantages of Salesforce Field Service?

Kofana and Salesforce’s field service management software Field Service facilitates you to track and manage all operational processes through a single channel while automating the business processes of your field teams. With the data you get with Field Service, you can create insights and predict your customers’ next step. In this way, you can reduce costs and save time.

What is the difference between Salesforce Service Cloud and Field Service?

When you implement the Salesforce Field Service solution together with Kofana’s expertise, you can automate the business processes of all your teams and make them practical and efficient. On the other hand, Salesforce Service Cloud, which is a cloud-based customer service application, collects business data from channels such as field, live support, and social media to create a single view of the customer, thereby increasing cross-channel customer service efficiency.