Strengthen the user experience by using Salesforce Adoption!

You have decided to invest in your experience by purchasing Salesforce to improve all your business processes; however, don’t you know how to look at your business processes from different perspectives and improve the user experience? The answer is Kofana’s expertise and Salesforce’s competencies! With Salesforce Adoption, you can see how you can configure and customize your Salesforce platform to meet the needs of your managers and teams. Moreover, you can measure how much you have involved Salesforce in your daily tasks and your success and increase the efficiency of your business processes. You know that your users cannot be productive with a CRM that contains incomplete or outdated data, and do you want to improve your user experience? So, you can add different perspectives to your business processes and create a unique user experience by implementing the Salesforce Adoption solution together with Kofana’s expertise.

What does Salesforce Adoption focus on?

You have decided to get the return on your investments by using Salesforce Adoption. Now would you like to know which solutions you will focus on and what you will strengthen in user experiences? So, let us look at what you can improve by using Salesforce Adoption, which is based on the UX (user experience) and UI (user interface) principles.

Salesforce for Beginners

(Onboarding)

Identify how new users use the platform.

Salesforce for Existing Users

(Tracking)

Measure your employees’ activities quantitatively and qualitatively.

Optimization

(Optimization)

Make modifications in the interface and automation to improve user efficiency.

Why is Salesforce Adoption important?

Now, it is easy to reduce your users’ resistance to changing their habits and focus on improving your company’s adoption rate! With Salesforce Adoption, you can increase your return on investment (ROI) by managing applications properly and measuring your success by using Salesforce Adoption Dashboards. So, what else can you do with the Adoption Dashboards of Salesforce Adoption?

Quick result

By managing your leads and opportunities in a single area, you can ensure closing the sales faster.

Accurate reporting

You can have accurate reports and insights by accessing all your data from a single application.

Increased Productivity

By automating time-consuming tasks, you can allow your employees to focus on their work.

What are the Salesforce Adoption strategies?

Salesforce Adoption strategies refer to each of the steps taken to promote user adoption. With Salesforce Adoption and Kofana, you can develop strategies for your users and increase your return on investment. So, how does Kofana create a new cycle?

Meets with your Salesforce Manager and users. Examines your application, business processes, and use functions.

Listens to current challenges and feedback from your users. Performs system review, evaluates findings, and reports with recommendations.

Describes the use cases and how the data can be interpreted by using Salesforce Adoption Dashboards. Shows how Salesforce can be configured for better interaction and higher team productivity.

Identifies potential development opportunities for improving your user experience and process flow.

Frequently Asked Questions

What is Salesforce?

Salesforce is a customer relationship management solution that brings companies and customers together. It is an integrated CRM (Customer Relationship Management) platform that delivers a single, common view of each customer, including marketing data, sales processes, and after-sales services.

What is CRM?

Customer Relationship Management (CRM) is the strategy that companies use to manage their interactions with customers and leads. It facilitates businesses to organize processes, establish relationships with customers, increase sales, improve customer services, and increase profitability.

What is Salesforce Adoption?

Salesforce Adoption measures the extent to which users involve Salesforce in their daily tasks. Salesforce Adoption allows Salesforce Managers and development teams to see how well your Salesforce platform is configured and customized according to the business model and needs of your business.

What are the advantages of Salesforce Adoption?

Salesforce Adoption enables users to customize applications according to their business model and improve their experience. It allows businesses to capture new opportunities and create user loyalty by obtaining insights from user data.