Adoption Success - Kofana - Salesforce Gold Partner

What is Adoption Success

Adopting a New Solution

One of the main challenges of any system or digital transformation project is the user adoption of the new solution. Even Salesforce, as one of the leading platforms, is not exempt from this challenge. The adoption and the optimisation of benefits are key factors in the success of a CRM implementation. Thus, determining the steps of a successful adoption as an ongoing process is key to the return on investment.

How We Execute

In virtue of numerous successful implementations, Kofana excel in driving user adoption and ensuring the platform is utilised to its maximum extent.

We organise a half-day interview with your Admin and key stakeholders, where we aim to conduct the following activities:

Gain an overview of your implementation, business processes and the functionalities in use.

Listen to current challenges, and any feedback from your user base.

We conduct an off-site system review, evaluate the findings and produce a report with recommendations:

Install Salesforce Adoption Dashboards, explain their use-case and how the data can be interpreted

Determine possible activity boosters within the team and demonstrate how Salesforce can be configured for better interaction and increased efficiency.

Identify possible cases for enhancement, inclusive of recommendations for functionalities to improve user experience and streamlined process flow.

What you will gain

Effective Adoption

Effective adoption of new features and the early identification of critical platform productivity enhancers to maximise their benefits; delivering a more successful transformation and increased satisfaction.

Track User Engagement

You will be able to track user engagement and gain visibility across any potential pain-points or bottlenecks; providing you with the insights needed to help your users embrace the new platform.

Summary & Duration

Kofana provides the Adoption Success service through a 1.5-day workshop, delivering your organisation with continuous access to the adoption statistics user by user for instant transparency, ongoing training requirement evaluation and visibility across the entire organisation.

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