Organize processes and people
Set scalable goals
Gather valuable customer engagement information
Provide a better customer service by automating your processes
Increase communication among departments
Create a better sales process
Increase sales forecasts and quotas
Kofana is a Gold Consulting Partner and Authorised Reseller of Salesforce – the world’s leading enterprise cloud computing and Customer Relationship Management (CRM) platform. From setting a cloud computing adoption strategy that meets your Customer vision, through to deployment of a Salesforce solution, we work together with you at each step.
We’re well-aware that customer satisfaction requires more than simply implementing a new CRM, sales automation system or call centre service. To become a Customer Company, you need to evaluate all your work processes and current systems from scratch. Since Digital Transformation has significant effects on your employees, workflows and in-house technologies, it’s imperative to involve all these key areas in the change process, in order to plan and manage them effectively.
Kofana partners with you on your journey to becoming a truly Customer-Centric Company; aligning our wealth of experience in CRM, project management and integration with your unique corporate goals. We facilitate your custom CRM strategies by providing an integrated and robust infrastructure with full scalability. Our dedicate team of Salesforce-certified consultants deliver end-to-end solutions from needs analysis, planning and implementation through to training and support services.
Through 18+ years’ experience, and as a Salesforce reseller, Kofana provides a fully-customised service that brings your customers and partners together, integrates with your back-office systems, supports your processes – and meets your CRM goals.